Frequently Asked Questions
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Shipping
Q. Do you offer free shipping?
A. We do offer free shipping within Bangkok, Thailand
For worldwide shipping, additional costs may apply and will vary depending on the destination.
Q. Do you insure your shipping?
A. Yes, we insure all our shipments to ensure your purchase arrives safely and securely.
Q. How long does it take for my order to be shipped?
A. If your order is in stock, it will be shipped within 3 business days.
For made-to-order items, please allow 10 to 14 business days for us to craft them for you.
Q. When will I receive my order after it has been shipped?
A. For domestic shipping, your order will typically arrive within 3 business days.
For international shipping, the delivery time depends on the destination. Most international shipments take 7-10 business days.
Q. Will I be require to pay additional taxes?
A. There is no additional taxes for order with Thailand.
Additional taxes and duties may apply depending on your location and local customs regulations.
For international orders, you may be responsible for any import taxes or duties imposed by your country. Please check with your local customs office for more information.
Sizing
Q. How can I resize my order?
A. We offer a complimentary resizing service for the first time per order.
You are responsible for covering all shipping costs, including insurance and any taxes or fees, for both sending the item to us and receiving it back after resizing.
Q. What should I de if I do not know my ring size?
A. If you are unsure about your ring size, we recommend visiting a local jeweler who can accurately measure your ring size using professional tools.
You can measure the diameter of a ring you currently wear and use international ring size chart to find your size.
Services
Q. Do you offer warranty for you jewelry?
A. Yes, we do. Please refer to Policy page for more information.
Q. Do you offer certificate for you jewelry?
A. We do provide our company certificate of authenticity for our jewelry upon requested.
Q. How long does it take for you to respond to my questions or inquiries?
A. We strive to respond to all questions and inquiries promptly. Our customer service team typically responds within 24 hours during regular business days.
For inquiries sent over the weekend or holidays, please allow additional time for a response.
Your satisfaction is important to us, and we appreciate your patience as we address your concerns.
Customisation and Personalisation
Q. Do you offer customisation and personalisation?
A. Yes, we offer customisation and personalisation services for our jewelry. Whether you want to design a unique piece or add a personal touch to an existing design, our team is here to assist you.
Please contact us to discuss your customisation or personalisation needs. Our in-house designers will work with you to create a piece that meets your specifications and desires.
Q. Can I change from diamond to other stones or vice versa?
A. Yes, you can. Please contact our customer service team to discuss your preferences and options. Our experts will guide you through the process and help you select the perfect stone to meet your desires.